Last updated: 26 July 2026
We want you to feel good about your subscription. Here is exactly how refunds work — clearly and without friction.
Every new user gets a 14-day free trial with no payment card required. Nothing is charged during the trial and nothing is charged automatically when it ends, so by the time you pay you have already used the product properly.
If you are not satisfied, you can request a full refund within 7 days of your first paid charge. No lengthy justification needed.
This is a goodwill policy we choose to offer. At checkout you confirm that Tymly should start immediately and that you therefore waive the statutory 14-day right of withdrawal, as explained in our Terms of Service. We offer this 7-day window anyway, because we would rather you left happy than felt trapped.
Charges after the first paid period are generally non-refundable, because you can cancel at any time before a renewal and keep access until the period you already paid for ends. If something went genuinely wrong — a failed charge, a billing error, an outage that cost you the month — write to us and we will make it right.
Email support@mytymly.com from the address on your account, and include:
We approve or reply to refund requests within 2 business days. Once approved, your bank or card issuer typically takes another 5–10 business days to post the credit to your statement. Refunds always return to the original payment method.
Cancelling stops future renewals but does not automatically refund the current period. If you want both, say so in your email and we will handle them together.
Refunds are meant for genuine dissatisfaction. We may decline requests that show signs of abuse — repeated subscribe-and-refund cycles, chargebacks filed without contacting us first, or use of the service in breach of our Terms. If you have a problem, talking to us first is always faster than a chargeback.
All payments and refunds are processed by Stripe under PCI-DSS standards. Tymly never sees or stores your full card details.
RJMONDO, S.L. · NIF B66409087 · Calle Emilio Lemos 2, Módulo 5, 41019 Sevilla, Spain · support@mytymly.com